Option one. Take a short break with a time out
A time out is the right tool when you need a short reset rather than a permanent goodbye. Lock the account for 24 hours, 7 days, 30 days or 90 days. While the time out is active you cannot log in, deposit or play, and our marketing emails pause automatically. You can set a time out yourself from the responsible gaming menu inside your account, with no support ticket required. Once a time out is active it cannot be cut short, and at the end of the period the account reopens automatically with all your favourites and settings intact.
Time outs are particularly useful after a tough session or when life is getting busy. They take a few seconds to set, take effect immediately, and there is no formal review or paperwork involved.
Option two. Self exclude for six months or longer
Self exclusion is the most powerful safer play tool we offer. Choose a period from six months up to five years, or permanent. Once active, the account is locked, marketing stops, any active bonuses are voided and pending withdrawals continue to process normally. You cannot reopen the account early under any circumstances, which is exactly the protection self exclusion is designed to give. At the end of the period, reactivation requires a support conversation and a 24 hour cool off, so the decision is never made in a moment of impulse.
Option three. Close the account entirely
Closing an account permanently removes your access to play with RoosterBet. Your personal data is retained only for as long as required by anti money laundering and licensing regulations, then securely deleted. To close your account, contact our support team via live chat or email and ask for a permanent closure. The team will confirm any pending balance and process a withdrawal before completing the closure, so no funds are ever left stranded.
What is the step by step closure process?
- Withdraw any remaining balance first. Use a verified payment method to avoid any delay at the cashier.
- Cancel any active bonuses. Bonus funds are forfeited on closure, so this avoids confusion.
- Open live chat from any page on the site. Tell the agent you would like a permanent closure.
- Confirm your identity. Our team will verify against the documents on file before processing.
- Receive your closure confirmation by email. The account is locked and your access is removed.
Can I reopen a closed account?
If you closed your account for non gambling reasons such as changing email, no longer playing or switching operators, you can request reopening at any time by contacting support and verifying your identity. The process takes a few minutes, and once verified the account is restored with the same loyalty status you had at closure. Self excluded accounts cannot be reopened until the chosen self exclusion period ends, regardless of the reason for the original exclusion.
If you reopen and find the same urge to play returning, the right move is to close again straight away or shift to a longer self exclusion. There is no judgement attached to that. Many of the players who go on to manage their relationship with play sustainably have used the close and reopen cycle a handful of times before finding the rhythm that works for them.
What happens to my data after closure?
Your personal data is retained only for the period required by anti money laundering rules, which is typically five years from the date of closure. After that, the data is securely and permanently deleted from our systems. You can request a data export at any time before closure under your privacy rights, and our privacy policy sets out the full detail of what is retained, why and for how long.
If you would prefer to remove your data sooner than the standard five year retention window, get in touch through the privacy contact on the policy page. There are limits to what we can delete while regulatory obligations remain in force, but our team will walk you through exactly what is held and what can be removed early.
