Who can open an account?
RoosterBet is intended exclusively for adults aged 18 and over. By opening an account you confirm that you meet this age requirement and that online gambling is legal in the jurisdiction where you live. We reserve the right to verify your age and identity at any time, and to suspend or close accounts that do not meet our requirements. Multiple accounts per person are not permitted, and any account opened with inaccurate information may be closed with any winnings voided.
How does your account work?
You may hold only one account at RoosterBet. Your username, password and login details are personal and must not be shared with anyone else. You are responsible for all activity on your account, so keep your login details secure and contact our support team immediately if you suspect any unauthorised access. We strongly recommend enabling any additional security features such as two factor authentication that are available in your account settings.
How do deposits and withdrawals work?
All deposits and withdrawals are processed through the payment methods listed in your account. We do not charge fees on either side of standard transactions, although your bank or wallet provider may add its own fees independently. Withdrawals are paid back to the same method used to deposit wherever possible, in line with our anti money laundering policy. Verified accounts typically see withdrawals processed within minutes for crypto, within 24 hours for e wallets and within one to three banking days for cards and bank transfer. The first withdrawal is reviewed manually for security.
How do bonuses and promotions work?
Every bonus and promotion has its own specific terms, including wagering requirements, eligible games, maximum bet limits during wagering, expiry windows and any maximum cashout caps. The full terms are shown before you opt in, and we never apply terms that were not visible on the offer card. Abuse of bonuses, including coordinated bonus hunting across multiple accounts, the use of automated software to clear wagering or any other form of exploit, may result in winnings being voided and accounts being closed permanently.
What do we mean by fair play?
All games at RoosterBet run on certified Random Number Generators independently audited by recognised testing labs. Collusion between players, the use of automated software or bots, exploitation of bugs or software flaws, and any other form of cheating is strictly prohibited and will result in immediate account closure, forfeiture of any related winnings and reporting to relevant authorities where appropriate. We monitor every game session for unusual patterns and act quickly on anything that looks off.
What is our position on responsible gambling?
We are committed to safer gambling and we expect every player to use the tools we provide. Deposit limits, loss limits, session reminders, time outs and self exclusion are all available inside your account and take effect immediately. If your play ever becomes a problem, the Gambling Helpline is on 1800 858 858, free and confidential, 24 hours a day. Our responsible gaming page lists the full toolkit and every independent support service we partner with.
What about our limitation of liability?
To the maximum extent permitted by law, RoosterBet is not liable for any direct, indirect or consequential losses arising from your use of the site, technical issues or interruptions to service. We aim for very high uptime and our infrastructure is designed for redundancy, but we cannot guarantee that the site is always available or entirely free of errors. Where an outage affects a live bet or a game in progress, our standard practice is to refund the relevant stake or honour the position in your favour, depending on which produces the fairer outcome.
How do we handle changes to these terms?
We may update these terms from time to time. The date of the most recent update is shown at the top of the page. Continued use of the site after an update means you accept the updated terms. Significant changes will be notified to your registered email address with a clear summary of what has changed and when the new terms take effect.
What law governs these terms?
These terms are governed by the laws applicable to the jurisdiction in which RoosterBet is licensed. Any disputes will be handled under our internal dispute process first, which gives our team a chance to resolve things directly. Where a dispute remains unresolved after the internal process, it can be escalated to the relevant regulator. We do not believe in dragging disputes through legal channels when a fair conversation can settle them.
How do you contact us about these terms?
For any questions about these terms, our support team is on live chat 24 hours a day and email at support@roosterbet.vip. Legal queries can also be sent to the contact addresses listed on our contact page, and we will route them to the right team.
